Refund policy

Please choose carefully as we do not accept returns if you simply change your mind or make a wrong decision.

If you wish to return an item because it is damaged or faulty this claim must be made within 24 hours of receiving product (please read ‘Inspection’ paragraph below).

If you wish to return an item due to structural problems please refer to our Warranty form for more information.

Once your order has been confirmed any cancellation request must be sent in writing. As each furniture piece is handcrafted to your specific fabric and finish choices, cancellation will incur charges which vary dependent on the status of production and how far the order has progressed.

 

DELIVERY INSPECTION

All items must be inspected on arrival. Any damages or defects considered to already have been present on the day of arrival must be notified to Modanest within 24 hours of receiving. We will not be responsible for any damage unless we are notified within this time period.

Defects and damage that are not legitimate as claims are those that appear by accident, negligence, irregular use, wear and tear or through not having complied with the Care Instructions ⟶.